Virtual Cell Phone Kiosk
MO ICAC affiliates are now
eligible to participate in the "Virtual Cell
Phone Kiosk" program. The Heart of America
RCFL's (HARCFL) staff created this tool to
enable registered users to perform cell
phone forensics on hundreds of models of
devices at their work stations – no travel
required. The kiosk was only available to
the RCFL’s service area in Western
Missouri. MO ICAC is making this kiosk
available to the rest of Missouri.
here to apply for an account.
Q: What exactly is
the Virtual Cell Phone Kiosk?
A: The tool comprises a software package and
a basic cable kit which is purchased
separately. Once the forensic software is
properly installed on a computer, the user
can conduct cell phone forensic examinations
via an Internet connection; however, they
must also have the proper cables on hand.
Q: Who is eligible to obtain the
Virtual Cell Phone Kiosk through MO ICAC?
A: Currently, the tool is only available to
sworn law enforcement personnel whose agency
is a MO ICAC affiliate. If you would like to
become an affiliate of MO ICAC
Click Here . If your agency already
participates in the “Virtual Cell Phone
Kiosk” program through the Heart of America
RCFL you will not be able to add another
account under MO ICAC due to software
Q: How do I obtain the tool?
this link and follow the instructions to
create an account and download the software.
This only occurs after the MO ICAC validates
the officer's identification.
Q: What costs are involved for
A: There are nominal costs associated with
this tool because MO ICAC purchased the
license required to use the software.
However, MO ICAC strongly recommends that
agencies purchase a basic kit which has
enough cables to connect to a variety of
cell phones. The kit also contains a SIM
card reader, Blue Tooth antenna, and
Infrared (IRDA) antenna, and costs
approximately $250 - $500. Without the
proper equipment, the user cannot examine a
cell phone even if they have the software.
Upon enrollment, the tool's vendor, Susteen,
contacts the agency to assist with
purchasing the kit. With so many cell phones
on the market, purchasing the kit is a wise
Q: What types of investigations does
the software work on?
A: The tool may be used to examine cell
phones lawfully seized during legitimate
criminal investigations. Law enforcement
officers are advised to use the tool in
accordance with their agency's own policies,
practices, and legal limitations which vary
Q: Can officers use the tool for
crimes involving child pornography?
A: YES. The agency must follow their
agency’s policy regarding the handling of
this type of evidence.
Q: How secure is this tool since it
relies on the Internet?
A: The tool is extremely safe and secure
because it does not transmit any case data.
The only data transmitted over the Internet
is the license. The actual images extracted
from the cell phone are saved to the user's
hard drive, or flash media such as a
Universal Serial Bus device.
Q: Must you be a forensic expert to
use the system?
A: No. The system is user-friendly and was
specifically designed for investigators. As
with any system, MO ICAC cannot be held
responsible for any damage to evidence or
misuse of the system. Proper training to use
the tool is also strongly recommended.
Q: My agency is eligible to receive
the tool – can you summarize the process for
Click here and follow the directions to
apply for an account with Susteen, for the
work station you plan to use the software
on. The application is forwarded to MO ICAC
who verifies the applicant's law enforcement
affiliation. Upon MO ICAC's approval,
Susteen establishes an account for the user
and forwards them the log-on information.
Step 2: Download the
software and install it on your computer.
Step 3: Once the software
is successfully downloaded, Susteen
activates the user's account, which enables
them to conduct cell phone reviews using the
tool and proper cables.
Step 4: To use the
software, log-on to
Q: Is training available to use the
A: Yes. Upon acceptance in the program,
Susteen provides free, on-line WebEx
training to familiarize users with operating
the software and system, which is
automatically sent to registered users.
Susteen also offers a full certification
course online for a nominal fee.
Q: Who can I
contact for more information?
A: MO ICAC's Virtual Cell Phone Kiosk
Program Manager is Det. Patrick Jackson. If
you have questions you may contact him at
(636) 949-7900 x5443 or via email at
Internet Crimes Against Children Task Force
would like to thank HARCFL Deputy Director
Jeff Owen for assisting us in providing this
kiosk to the rest of Missouri.